HOUSE HOLD POLICIES
Cancellation and refunds
Updated 2 October 2026. Operator: Dirk Schoeman, trading as House Hold. Contact support@householdapp.co.za.
These terms describe the planned paid service. The beta remains free and live billing is not yet open. See Pricing and payment rules for combined billing and monthly proration.
Additional-household payments
For monthly plans, a household added between renewals requires a prorated payment for the remaining days of the current cycle before it is created. From the next renewal, its full monthly price is included in one combined owner charge, with each household itemised on the invoice. The exact initial amount and renewal total are shown before payment. See the Pricing policy for the calculation and example. Paid billing is not yet open and the beta remains free.
Monthly subscriptions
The owner may cancel at any time. Cancellation stops future renewals. Access continues until the end of the monthly period already paid for. Unused time in that paid monthly period is not refunded, except where a refund is required by applicable law.
Annual subscriptions
The owner may cancel at any time. Confirmed cancellation ends access immediately for the whole household. The refund for the current annual period is calculated as: amount actually paid x unused days / 365.
Refund calculation
Unused days equal 365 minus completed elapsed days in the current annual period, never below zero. Elapsed days count whether or not the app was opened. At or after the paid period ends there is no unused time to refund. The calculation uses the amount actually paid, including any discount. Refunds are rounded to the nearest cent, reduced by refunds already issued for that period, and cannot exceed the amount paid.
Cancellation confirmation
Contact support@householdapp.co.za from the owner's registered email for cancellation assistance. The access end date and calculated refund must be shown before cancellation is confirmed. A refund request is not confirmation that the money has reached your account; processing status is separate and processing may take additional time. Each household's access and refund entitlement is assessed separately, even when the owner pays one combined bill.
Failed renewals
If renewal payment fails, access ends when the successfully paid period ends. There is no additional grace period.
Data deletion
Cancellation and deletion are separate choices. Request deletion through support@householdapp.co.za from your registered account email. Household deletion affects shared household information and requires confirmation from the household owner. Identity and authority may be verified before deletion, including authority over another member's information. Deleting data does not itself cancel a payment-provider subscription.
Retained records and your rights
Some records may need to be retained for legal, accounting, fraud-prevention or payment-dispute purposes. Retained records are restricted and kept only for the required period. These terms do not limit cancellation, refund or privacy rights required by applicable law.